Back to Skillora

Skillora Terms of Service

Last updated: 21 September 2026

1. About Skillora

Skillora is a business-to-business software-as-a-service learning management platform for South African Skills Development Providers (SDPs). The service supports learner administration, course records, assessments, portfolios of evidence (POE), moderation workflows, certificate generation and verification, compliance workflows, communications, audit exports, and related administrative tools.

These Terms apply to the institution, company, SDP, or other legal entity that subscribes to Skillora, and to authorised users who access the platform through that organisation.

2. Parties

In these Terms:

  • Skillora, we, us, or our means the provider of the Skillora platform.
  • Customer, you, or your means the SDP, institution, employer, training provider, or other organisation that subscribes to the service.
  • Users means administrators, instructors, moderators, learners, and other persons authorised by the Customer to use Skillora.
  • Learners means students, trainees, candidates, or participants whose information is processed in Skillora.

3. Subscription and Billing

Skillora is currently offered at R500 per month for the standard subscription plan, billed in South African Rand.

Payments may be processed through PayFast or another payment provider we designate. By subscribing, the Customer authorises recurring monthly billing until the subscription is cancelled or terminated.

Unless otherwise agreed in writing:

  • Fees are billed monthly in advance.
  • Fees are exclusive of any bank charges, payment-provider fees, or taxes unless stated otherwise.
  • The Customer is responsible for keeping billing and contact details current.
  • Failed or overdue payments may result in suspension of access after reasonable notice.
  • Cancellation requests must be submitted in writing to Skillora.
  • Fees already paid are non-refundable unless required by law or expressly agreed in writing.

Any custom pricing, founding-institution pricing, or manual billing arrangement must be agreed separately in writing and is not offered through the public platform interface.

4. Authorised Use

The Customer may use Skillora for lawful training, assessment, moderation, certification, learner administration, compliance, and reporting purposes.

The Customer is responsible for:

  • Ensuring that only authorised users access the platform.
  • Assigning appropriate user roles and permissions.
  • Maintaining the confidentiality of login credentials.
  • Reviewing platform records for accuracy before using them for official reporting, certification, audit submissions, or regulatory purposes.
  • Ensuring that its own use of Skillora complies with applicable law, SETA requirements, QCTO requirements, accreditation obligations, and contractual commitments to learners or clients.

5. Acceptable Use

Users must not:

  • Use Skillora for unlawful, fraudulent, misleading, or abusive purposes.
  • Upload malicious code, malware, or content designed to disrupt the service.
  • Attempt to bypass authentication, authorisation, tenant isolation, rate limits, or security controls.
  • Access, modify, export, or delete data without authority.
  • Misrepresent assessment, moderation, POE, attendance, workplace, or certificate records.
  • Use the platform to harass, threaten, discriminate, or send unlawful communications.
  • Use AI-assisted features to generate false, misleading, discriminatory, or unlawful content.
  • Reverse engineer the service except where expressly permitted by law.

We may suspend or restrict access where we reasonably believe these Terms, law, security, or data protection obligations have been breached.

6. Customer Data and Ownership

The Customer retains ownership of its institutional data, learner records, assessment records, POE files, certificates, moderation notes, attendance records, communications, and other content uploaded or generated through the Customer's use of Skillora.

The Customer grants Skillora the limited right to host, process, transmit, back up, secure, display, and otherwise handle Customer Data only as needed to provide, maintain, support, secure, and improve the service, and to comply with legal obligations.

Skillora does not sell learner records or Customer Data.

7. Data Protection and POPIA

Skillora is intended to support compliance with South Africa's Protection of Personal Information Act, 2013 (POPIA), but the Customer remains responsible for its own legal compliance.

In most cases:

  • The Customer acts as the Responsible Party because it determines why and how learner, staff, and institutional personal information is processed.
  • Skillora acts as an Operator because it processes personal information for the Customer under the Customer's mandate and for the purposes of providing the service.

The parties must cooperate reasonably on POPIA obligations, including data subject requests, correction requests, deletion requests where legally appropriate, security safeguards, breach handling, retention, and cross-border processing if applicable.

Further privacy details are set out in the Skillora Privacy Policy.

8. Confidentiality

Each party may receive confidential information from the other. Confidential information includes non-public business, technical, financial, learner, assessment, institutional, security, and operational information.

The receiving party must protect confidential information using reasonable safeguards and must not disclose it except:

  • To personnel or service providers who need it to perform obligations and are bound by confidentiality duties.
  • As required by law, a regulator, a court, SETA, QCTO, or other competent authority.
  • With the disclosing party's written consent.

9. AI-Assisted Features

Skillora may include AI-assisted tools for study support, assessment drafting, grading support, moderation support, risk analysis, and compliance assistance.

AI outputs are generated automatically and may be incomplete, inaccurate, biased, or unsuitable for a particular context. Users must review AI outputs before relying on them. AI tools do not replace professional judgment, assessor judgment, moderator judgment, legal advice, SETA guidance, QCTO guidance, or institutional policy.

We may apply usage limits, spend caps, or throttling to AI features.

10. Certificates and Verification

Skillora may generate certificate records and verification pages. The Customer is responsible for ensuring that certificates are issued only when legally and contractually appropriate, and that all accreditation numbers, SETA details, NQF levels, unit standards, credits, issue dates, learner names, and qualification details are accurate.

Verification pages confirm that a certificate record exists in Skillora. They do not independently confirm regulatory accreditation, learner identity, or external authority approval unless explicitly stated.

11. Service Availability and Changes

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free access. The service may be unavailable due to maintenance, third-party outages, security incidents, network failures, payment-provider issues, hosting-provider issues, or events outside our reasonable control.

We may update, improve, remove, or change features where reasonably necessary, including for security, compliance, maintenance, or product improvement.

12. Support

Support is provided through the channels we make available to Customers. Support response times may depend on issue severity, subscription status, and operational capacity.

13. Suspension and Termination

We may suspend or terminate access if:

  • Fees are overdue.
  • The Customer or a User breaches these Terms.
  • Continued access creates a security, legal, regulatory, reputational, or operational risk.
  • We are required to do so by law, a regulator, a court, SETA, QCTO, or another competent authority.

The Customer may cancel the subscription by written notice. On termination, we may retain Customer Data for a reasonable period to support export, audit, dispute resolution, legal compliance, and backup processes, unless a shorter period is required by law or agreed in writing.

14. Disclaimers

Skillora is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not warrant that the service will meet every regulatory, accreditation, audit, SETA, QCTO, or business requirement of the Customer.

The Customer remains responsible for final review and approval of compliance records, assessments, moderation records, POE records, certificates, reports, and exports.

15. Limitation of Liability

To the maximum extent permitted by South African law, Skillora will not be liable for indirect, consequential, special, punitive, or loss-of-profit damages, including loss of business, loss of accreditation, loss of data caused by Customer action, reputational harm, or regulatory penalties arising from the Customer's use of the service.

Subject to applicable law, Skillora's total aggregate liability arising from or related to the service will be limited to the fees paid by the Customer for the service in the three months before the event giving rise to the claim.

This limitation does not exclude liability that cannot lawfully be excluded under South African law.

16. Indemnity

The Customer must indemnify Skillora against claims, losses, damages, penalties, and costs arising from:

  • The Customer's unlawful or unauthorised use of the service.
  • Customer Data uploaded or processed through the service.
  • Incorrect or misleading learner, assessment, POE, moderation, attendance, workplace, or certificate records supplied by the Customer.
  • Breach of these Terms by the Customer or its Users.
  • The Customer's breach of POPIA, accreditation obligations, SETA requirements, QCTO requirements, employment law, education law, or other applicable obligations.

17. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa.

The parties should first try to resolve disputes through good-faith discussion. If a dispute cannot be resolved informally, it may be referred to the courts of South Africa or another dispute-resolution process agreed in writing.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through reasonable means, such as in-app notice, email, or publication on the Skillora website. Continued use of the service after the effective date of updated Terms constitutes acceptance of the updated Terms.

19. Contact

For legal, billing, privacy, or support queries, contact Skillora at:

Email: helpdeskskillora@gmail.com

Information Officer: Monde Hewana, 0665158825

References for Legal Review

  • Protection of Personal Information Act 4 of 2013, South African Government: https://www.gov.za/documents/protection-personal-information-act
  • Information Regulator South Africa: https://inforegulator.org.za/
  • POPIA definitions and concepts, National Consumer Tribunal: https://www.ncpt.gov.za/POPIA.aspx